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Home Help Service

An extra pair of hands can be a lifesaver, especially during times of transition such as after the birth of a baby, hospital treatment, or when managing a chronic illness or disability.

While being at home is often preferred during these times, the prospect of managing everything alone can feel overwhelming. That’s where Your Help Hub steps in. We offer screened and experienced Home Helpers who can assist with the burdensome tasks, allowing you to relax without added worry.

Having a Home Helper can significantly ease the daily challenges of managing household tasks that may be difficult to complete on your own. Whether you need temporary assistance until you’re back on your feet, or ongoing support to maintain your independence at home, our home help service is here to support you through every step.

How it works

Booking a regular Home Helper through the Your Help Hub platform is simple and convenient. Just enter your postcode into our search bar, select how often you’ll need assistance and specify the services you require. Choose your preferred visit schedule and we’ll send you profiles of available Helpers. You can select your Helper based on their availability, star rating, or price — it’s that easy!

All our registered Home Helpers undergo thorough DBS and ID checks, along with our rigorous vetting process. Your Help Hub takes care of all the hard work for you at a fraction of the cost of other companies out there. You can rest assured that you’re welcoming a trustworthy and professional individual into your home.

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Having a home helper makes life easier by tackling those domestic tasks that you find difficult to complete by yourself

How Our Service Works

How It Works - Step 1

Enter your postcode

This helps us find local cleaners in your area

Choose the help you need

Whether that’s regular cleaning or a one-off job

How It Works - Step 2
How It Works - Step 3

Choose your cleaning hours

So you’re in control of your budget

Select from our approved contractors

Once your contractor accepts the job, you’re ready to go

How It Works - Step 4

List of Home Help Tasks

Meal Preparation

When a client is unable to prepare their own meals at home due to post-operative difficulties, dementia, lack of mobility, lack of time, or other challenges, a Home Helper can provide crucial assistance with meal preparation. This can include everything from peeling and chopping up ingredients to be cooked later or preparing and cooking the client’s meal.

Our Meal Preparation service ensures that all meals are hygienically prepared, created with care, and with balanced nutrition in mind.

Our helpers carefully prepare meals according to the client’s needs or their family’s instructions, ensuring that each meal is tailored to meet their dietary requirements and preferences.

From planning and shopping for ingredients to cooking and serving, we handle every aspect of meal preparation with professionalism and attention to detail.

Domestic Help

Struggling to keep up with household tasks? Our Domestic Help service provides assistance with a wide range of household chores, helping you maintain a clean and organised home without the stress and hassle. Whether you need help with cleaning, washing up, changing beds, laundry, general tidying up or even a full Spring clean, our experienced and reliable helpers are here to support you.

Our Home Helpers are not only skilled but also compassionate, ready to assist you with all household chores you may require. No job is too big or too small, we’re here to help however you need us. Our registered Home Helpers are punctual, fully insured, and dedicated to providing you with top-quality service you can rely on.

Companionship

Our Home Helpers provide invaluable companionship, offering support and the human connection that is so vital for overall well-being. Our Home Help team goes above and beyond, not just assisting with daily activities but also providing genuine companionship that brightens your day.

Your Home Helper can visit you as often as needed, ensuring you have someone friendly and trusted by your side. Whether it’s accompanying you to the shops, banks, or post office, your helper is there to make you feel safe and confident in your daily tasks.

It’s often the little things in life that matter most, and having a caring person pop in throughout the week can make a world of difference to your overall well-being. With a smile and a friendly presence, our companionship service aims to uplift your spirits and enrich your day-to-day life.

Shopping

Shopping is an essential part of life, but for some, it can be a challenging and daunting task. Whether you’re unable to leave your home or simply worried about going shopping alone, our Home Help service is here to assist.

Our team can accompany you for a weekly shop or pick up essentials on your behalf. Additionally, they can help put away your shopping, ensuring everything is organised and easily accessible for you. With our support, you can navigate the supermarket with ease, ensuring you have everything you need without the stress or hassle.

Dog Walking & Domestic Pet Care

We understand the valuable companionship that pets provide, especially for the elderly and those who are unwell. However, caring for them can become challenging, particularly when it comes to regular exercise for dogs. We want to ensure that our clients can keep their beloved pets without any worries about their welfare. That’s why we offer dog walking and in-house pet care services. Whether it’s taking your furry friend for a walk or providing in-home care, we’re here to support you and your pet’s needs.

Garden Maintenance

Gardens can quickly become overgrown and out of control, and the physical demands of gardening can be challenging for many of our clients, particularly the elderly. Spending time outdoors is so beneficial for their well-being, so we offer garden maintenance services to keep their outdoor space tidy, safe and enjoyable. Our Home Helpers can take care of gardening tasks like mowing the lawn, trimming hedges, weeding, planting flowers, and more, ensuring that our clients can continue to enjoy their gardens without any worries.

5/5

We could not believe the amazing job that they had done

Graham

My Dad’s house had not been cleaned for many years. It was in a right state and we knew we would need help. They spent the day cleaning the house and literally transformed it from a dirty mess into a bright, shiny fresh home again. We could not believe the amazing job that they had done. Thank you for your professional help.

5/5

She cleans it as if it's her house

Rakesh

What a great cleaning service from Cecilla. She cleans on a Friday and cleans it as if it’s her house. She is thorough and always goes the extra mile to help around the house. I would highly recommend these ladies who are trustworthy, honest and very good at their job. You’re an amazing company!

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Our system helps with timekeeping and ensuring your helper has completed their allocated hours

What makes Your Help Hub different from the rest?

FAQs

Home Help Service

Home help is for anyone who requires extra support with specific tasks but wants to retain as much of their independence as possible. This could be practical support around the house, help with shopping or housekeeping, companionship, or even picking up prescriptions from the chemist.

Please note, we do not provide personal care, only domestic care.

You simply go to our website, select the service, and provide your details. We need as much information about the help you require as possible, so that we can match you up with the most suitable helper.

Once you have agreed on a home helper, they remain your dedicated home helper unless they are either on holiday or sick. You will have the choice to request temporary cover through your App.

You can request for a temporary cover cleaner from Your Help Hub App.

On your enquiry form, you will be able to specify the day, and time, your home helper arrives.

Yes, we charge a fee for services that include customer support, vetting, payment processing, booking administration and other costs incurred for the operation of the platform. Our service will save you between 50% to 60% compared to traditional cleaning agencies while still receiving high-quality, professional service.

All home helpers registered on our platform are fully vetted, DBS checked and ID checked. We also check their references.

We do our very best to match you up with the right home helper. However, we do understand that people have different personalities, and you may clash. If this does happen, you may feel awkward trying to tell your cleaner. Don’t worry, simply press Cancel job on Your Help Hub App you will be able to choose another cleaner.

No, all helpers on Your Help Hub are paid through the platform and are instructed not to accept cash. It is a breach of both customer and provider T&Cs to give or receive cash payments.

Absolutely! We understand help is required in many situations and we are happy to match you up with an experienced person who is an all-rounder. We can provide someone who can help you after the birth of your baby, or following hospital treatment or a fall, or whilst you are coming to terms with a bereavement, or living with a chronic illness or disability.

Yes, your home helper will send you an invoice for the services provided by them. You pay the home helper directly through our secure online platform.

Parking charges are at extra cost. If you have access to a parking permit, please offer it to your home helper for the duration of their visit or reimburse their parking costs when you pay them.

We always recommend that you let your home helper know as early as possible by sending them a message through the app or your online account.

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