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Frequently Asked Questions (FAQ's)

We understand that choosing a cleaning service or home help provider can come with uncertainty and questions, so we’re here to provide clarity and support.

Whether you’re curious about our vetting process, pricing, or how to use our app, you’ll find the answers you need here. Explore our frequently asked questions to learn more about how Your Help Hub can simplify your life and provide the assistance you need:

Your Help Hub is a new platform designed to provide a simple, comprehensive solution for finding and managing competent, professional, vetted, and self-employed workers to provide services around your home, with affordable and transparent rates.

We don’t charge you an hourly rate, all the self-employed cleaners that are registered on our platform set their own hourly rates. So, the customer can choose and compare different cleaner’s profiles and prices to suit your desired budget.

When working with a private cleaner or housekeeper, there are several potential issues that can arise. For example, it can be difficult to verify if they are vetted, experienced, and there may be concerns in an unlikely event your cleaner damages something in your property, if they are insured or not. Your Help Hub offers a safe and secure platform that ensures all cleaners on our platform are fully vetted and experienced with the correct documents to provide a professional cleaning service.

We do our very best to match you up with the right domestic cleaner. However, we do understand that people have different personalities, and you may clash. If this does happen, you may feel awkward trying to tell your cleaner. Don’t worry — simply press “Cancel Job” on the Your Help Hub App and you will be able to choose another cleaner.

If you have booked a regular service and chosen to give your cleaner a key for your property, you can receive live push notifications through our app. This will alert you as to when your cleaners arrive and when they leave your property. This feature helps with timekeeping and ensures your cleaner completes their allocated hours.

At Your Help Hub, we have a rigorous vetting process in place for all our contractors. This includes background and DBS checks, online screening, competence and psychometric tests, reference checks, health and safety certificates, and interviews. We ensure that only experienced and trustworthy individuals join our platform.

Currently, Your Help Hub serves Birmingham, Cornwall, Coventry, Leicester, Loughborough, and Manchester, however, we are continually expanding and plan to roll out our services nationwide in the future.

Booking with Your Help Hub is easy! Simply download our app or visit our website to create an account. Once logged in, you can browse available cleaners and home helpers in your area, select your preferred service, and book a time slot that suits you.

We strive to ensure that every customer is satisfied with our service. If you’re not happy with the cleaning or home help provided, please contact our customer support team, and we’ll work to resolve the issue promptly.

Payments are made directly through the Your Help Hub app via our secure payment gateway. You can securely pay for your service using our online payment system after each visit.

Yes, we encourage customers to leave reviews for their cleaners and home helpers. Your feedback helps us maintain the quality of our services and allows other customers to make informed decisions.

If you need to reschedule or cancel your booking, you can contact your cleaner and discuss this with them directly.

No, there is no subscription fee for using Your Help Hub. We do however charge a small commission fee to help maintain our service.

All contractors on our platform undergo thorough vetting processes, including background checks and ID verification. Additionally, our platform provides live notifications for when contractors enter and exit your property, giving you peace of mind.

If you have any questions or need assistance, you can contact our dedicated customer support team via email or phone. We’re here to help you with any queries you may have.

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