If you require any other domestic service, like an ironing service, we can provide this within your home just add an extra hour or two to your regular cleaning schedule.
Your Help Hub does all the screening and background checks. “We do the hard work so you don’t have to” so you can be assured that your cleaner has been thoroughly screened at no cost to you, enabling you to enjoy a clean and hygienic house without any extra worry.
We require a minimum of 2 hours per visit, and our aim is to provide the same cleaner for regular customers to ensure continuity of service.
Once your clean has been completed, you pay for cleaner directly through our secure online platform. You can pay your cleaner after every clean or at the end of the week or month, whichever is the best mutual arrangement between you both.
Be assured that if your cleaner is on holiday or sick, or if you feel that you and your cleaner are not communicating effectively, then that’s not a problem. We can arrange for a temporary replacement or allocate you a new cleaner.
Your Help Hub can also provide oven cleans. This is charged for separately from the regular cleaning. Please click on extra task in the quoting system, when making a booking
If you’re going away on holiday, you will be able to arrange for your cleaner to look after your pets, and to check that everything is in order with your home whilst you are way, allowing us to take that worry off your shoulders.
If you have any additional questions, then our FAQs may have the answer. If you can’t find what you’re looking for our customer service agents will be happy to answer any questions.
Below are our standard domestic cleaning tasks, but remember, we are happy to tailor what we do to meet the needs of your home, just discuss it with one of our representatives.
My Dad’s house had not been cleaned for many years. It was in a right state and we knew we would need help. They spent the day cleaning the house and literally transformed it from a dirty mess into a bright, shiny fresh home again. We could not believe the amazing job that they had done. Thank you for your professional help.
I was looking for a job around my children who are disabled so I had to be flexible Your Help Hub gave me that. My customers are great, and I do less hours for a reasonable wage, way over the national minimum wage. So pleased thank you Your Help Hub.
The standard hours are 8:00 am until 17:00 pm Monday to Friday. We often clean commercial properties in the evenings, but if required we can try to arrange your cleaning for outside of these times.
Once you have agreed on a cleaner, they remain your dedicated cleaner unless they are either on holiday or sick. You will have the choice to request a temporary cover cleaner through your App.
When you are booking a service by our website please indicate this on the form. Our system will then only match you up with cleaners who are comfortable working around pets.
Special instructions can be sent through your App to your cleaner, these might include making sure all windows and doors are kept closed, or letting your cleaner know that your dog is scared of the hoover..
Our contract cleaners, who provide deep cleans, provide all necessary products and equipment at no extra cost.
For regular cleans, you provide the necessary products and equipment. If you need the cleaner to provide these, you will be charged an additional fee based on the cleaner’s hourly rate.
We do our very best to match you up with the right domestic cleaner. However, we do understand that people have different personalities, and you may clash. If this does happen, you may feel awkward trying to tell your cleaner. Don’t worry — simply press Cancel job on Your Help Hub App you will be able to choose another cleaner.
You may elect to provide your cleaner with a key to your property, enabling them to work while you are out. Download and print a key acceptance form,from Your Help Hub account, and ask your cleaner to complete and sign it.
On your enquiry form, you will be able to specify the day, and time, your cleaner arrives.
You are not tied into any contract.
Find your cleaner…