1. Register
  2. Test
  3. Apply
  4. Pay
  5. Interview


Before starting your registration, please make sure that you have the following documents at hand and dated within the last 3-months:

  • Proof of identity (see list & choose 1 document)
    • Driving licence
    • Passport
  • Proof of address (see list & choose 2 documents)
    • Original birth certificate
    • Council tax bill
    • Mortgage or rent statement
    • Bank statement
    • Credit card statement
    • Utility bill
    • Government letter
    • Tax credit or benefit statement
  • Photo of yourself taken within the last 3-months
  • DBS certificate (you can apply for this during the registration process if you don't have a current DBS certificate)

DBS certificate

Your Help Hub requires you to apply for a Basic DBS Check for the placement or role that you are applying for. Please read this if you don't have a DBS certificate already...

We use Checks Direct, who offer an online DBS service, to do this.

To start your application, please follow these steps:

  1. Visit
  2. Click "Register with us" to set up first user information
  3. Complete the applicant registration form with forename, surname, date of birth, email address and enter the organisational PIN Code: "64706"
  4. Press "Proceed"
  5. Enter organisational passphrase: "Basicdbs20"
  6. Create a password (at least eight characters including one uppercase letter, one lowercase letter, a number and a special character)
  7. Submit to go through to the application form

If you have any problems logging in, please contact a member of the Checks Direct team on 02920 602356 or email them at Please include your organisation information so they can assist you.

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