Our new online platform
We have created an innovative online platform, Your Help Hub, which has been tried and tested to improve customer and contractor satisfaction.
Through the years we have gained vast experience dealing with customer complaints about poor workmanship, cleaners constantly complaining about low pay and clients getting cheated by cleaners' not doing their allocated hours by leaving customer’s properties way too early.
Your Help Hub has developed a new system, which eliminates all of these recurring issues, along with many others, which affects much of the domestic cleaning industry.
Our new platform is designed for customers to book with confidence. All cleaners are all truly vetted on our platform with all self-employed cleaners having to be DBS and ID checked. All applicants also must go through our online competence test, which gives the cleaner the opportunity to demonstrate their knowledge in a domestic cleaning setting.
All our registered home helpers and professional cleaners set their own hourly rate to ensure that their pay reflects their hard work and professionalism.
Our vetting process will identify our contractors experience and competence, which helps to stop the "not so good” contractors slipping through the net.
Clients and contractors manage everything online, through their portal or through our dedicated App, which provides them with a great features such as live push-notifications for when cleaners arrive and exit customers’ properties, and all designed to enhance contractor’s and customer’s experience.
Every aspect of a cleaning session can be organised through our App, there is never the need to call our office!