Domestic cleaning in Leicester

4.4 106 reviews

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Looking for a reliable trustworthy cleaner?

What sets us apart from other platforms?

  • You have full control of your cleaning scheduling through your own dedicated app
  • Our service is free of charge, no expensive agency fees to pay, you just pay your cleaner’s hourly rate
  • You and your designated cleaner will be both able to communicate through the Your Help Hub app
  • Our dedicated app allows live push notifications that alert you when your cleaner arrives and when they leave your property
  • Our system helps with timekeeping and ensures your cleaner has completed their allocated hours, which helps with paying your cleaner correctly

Domestic cleaning in Leicester

If you're a Leicester resident and need a domestic cleaner to make your home sparkle, you can use one of our cleaners daily, weekly or fortnightly. And you get to choose the time and day for your cleaning visits that suits you best.

We partner with Checks Direct to ensure that our cleaners complete a thorough screening process. Checks Direct is a leading provider of employment screening and background checks. This means that "we do the hard work, so you don't have to!".

All cleaners from Your Help hub are thoroughly vetted first before they undertake any cleaning jobs in Leicester and so you benefit from a clean, hygienic home without any worries.

Each visit from one of our cleaners lasts a minimum of 2-hours and we always try to provide you with the same cleaner for each visit, so that you benefit from the familiarity of service continuity.

Why is Your Help Hub different from other platforms?

  • As a customer of Your Help Hub, you control your scheduled cleaning visits through our free mobile app.
  • Our cleaning service is free of charge and so you don't pay expensive agency fees. You simply pay your cleaner their hourly rate based on the work they complete at your property.
  • By using Your Help Hub's free mobile app, you can communicate quickly with your cleaner.
  • You will know exactly how long your cleaners spends working at your property because the mobile app alerts you when your cleaner arrives / leaves.
  • As a result, you will know that your cleaner has completed the agreed amount of work and that you are paying the right amount for their service.

When your cleaner completes their work at your home, you can pay them at the end of the week or at the end of the month, whichever suits you both best.

Should your cleaner be on holiday or unwell when you have a scheduled visit (or if you feel that you would like to change your cleaner for an alternative contractor), that’s not a problem! We can either arrange a temporary replacement or select a new cleaner for your job.


 

We have a great team of registered self-employed cleaners based on Leicester and each are DBS and ID checked

How it works

Enter your postcode 1

Enter your postcode

This helps us find local cleaners in your area

Choose the help you need 2

Choose the help you need

Whether that's regular cleaning or a one-off job

Choose your cleaning hours 3

Choose your cleaning hours

So you're in control of your budget

We source the best cleaner for you! 4

We source the best cleaner for you!

Once you approve our recommendation, your cleaning job is ready to go

Extras

Your Help Hub also provides various cleaning extra, such as oven cleaning, ironing and inside window cleaning. This is charged separately from your regular cleaning. When you generate your online quote, click on the relevant extra cleaning task(s) that you would like to include and your quote will itemise the extra work involved.

If you go away on holiday, you can also ask your cleaner to look after your pets and check that everything is in order at home so that you aren't concerned while you're away. 

The details below show our standard domestic cleaning tasks. Remember: we can always tailor our service to meet your exact needs, so call us on 0116 507 0290 to discuss what you need.

We also provide various cleaning extra, such as oven cleaning, ironing and inside window cleaning

Services

Makes you be the boss

Angie

A typical day at Your Help Hub, for me is 3 houses or maybe just two depends on the hours of the cleaning. The good thing is that I can do my own schedule. I am speaking directly to the clients, and I have operated everything by my app.

Great for families & flexibility

Jane

I was looking for a job around my children who are disabled so I had to be flexible Your Help Hub gave me that. My customers are great, and I do less hours for a reasonable wage, way over the national minimum wage. So pleased thank you Your Help Hub.

FAQs

Domestic cleaning in Leicester

Q: What are your cleaners’ working hours?

The standard hours are 8:00 until 17:00, Monday to Friday. We often clean commercial properties in the evenings but if required we can try to arrange your cleaning for outside of these times.

Q: Will I have the same cleaner every visit?

Once you have agreed on a cleaner, they remain your dedicated cleaner unless they are either on holiday or sick. You will have the choice to contact the office through your online account or client App to request temporary cover.

Q: Can I contact my cleaner?

Yes — through your client app you will be able to leave messengers for your cleaner.

Q: How long will it take to allocate me a cleaner?

Usually within 72 hours— depending on the availability in your area.

Q: Do the cleaners bring products and equipment or do we need to provide our own?

Our contract cleaners, who provide deep cleans, provide all necessary products and equipment at no extra cost.

For regular cleans, you provide the necessary products and equipment. If you need the cleaner to provide these, you will be charged an additional fee based on the cleaner’s hourly rate.


Q: What if I do not get on with my cleaner?

We do our very best to match you up with the right domestic cleaner. However, we do understand that people have different personalities, and you may clash. If this does happen, you may feel awkward trying to tell your cleaner. Don’t worry — simply send us a message through your online account or client App requesting a replacement. It is very important to let us know why you decided on this action, so that we can find you the perfect match the next time.

Q: Can I leave a key with my cleaner?

You may elect to provide your cleaner with a key to your property, enabling them to work while you are out. Download and print a key acceptance form, on your online account, and ask your cleaner to complete and sign it.

Q: What if my cleaner cannot make it, or is sick?

Just send us a message through your app or call the office, and we will do all we can to provide you with a cover cleaner.

Q: Can I specify the day the cleaner comes?

On your enquiry form, you will be able to specify the day, and time, your cleaner arrives.

Q: Do you have a minimum length of visit?

Yes — there is a minimum two-hour contract.

Q: Do I need to be home for the first visit?

We strongly recommend that you are home for the first clean to show your cleaner around. This means that you can pass on any special instructions, like alarm codes or locking up procedures.

Q: Are your cleaners vetted?

Yes —  all contractors registered on our platform are fully vetted and are DBS, ID, and reference checked.

Q: Are you insured?

Yes — our public liability insurance is up to the value of £10,000,000.

Q: Do I get locked into a contract?

You are not tied into any contract.

Q: Do you clean ovens?

Yes, we do. This is charged for separately from our regular cleaning prices. Please discuss this with your cleaner.

Q: Do I need to pay for parking?

Parking charges are at extra cost. If you have access to a parking permit, please offer it to your cleaner for the duration of their visit or reimburse their parking costs when you pay them.

Q: Is it a problem if I have pets in the house?

When you are booking, please indicate this on the form. Our system will then only match you up with cleaners who are comfortable working around pets.

Special instructions can be sent through your app to your cleaner, these might include making sure all windows and doors are kept closed, or letting your cleaner know that your dog is scared of the hoover..

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