Domestic cleaning in Birmingham

4.4 106 reviews

Google logo

Looking for a reliable trustworthy cleaner?

What sets us apart from other platforms?

  • You have full control of your cleaning scheduling through your own dedicated app
  • Our service is free of charge, no expensive agency fees to pay, you just pay your cleaner’s hourly rate
  • You and your designated cleaner will be both able to communicate through the Your Help Hub app
  • Our dedicated app allows live push notifications that alert you when your cleaner arrives and when they leave your property
  • Our system helps with timekeeping and ensures your cleaner has completed their allocated hours, which helps with paying your cleaner correctly

Domestic cleaning in Birmingham

Many of our Birmingham customers choose to have a domestic cleaner to come to their home at regular intervals, either daily, weekly, or fortnightly, and they can specify which day they prefer their cleaner to attend.

Be wary of using cleaners who haven’t been through a thorough screening process! We partner with Checks Direct, a leading provider of employment screening and background checks which means that "we do the hard work, so you don't have to!". All cleaners from Your Help Hub are thoroughly vetted before they're allowed to take on cleaning jobs and this means that you can enjoy a clean and hygienic house without any worry.

Each cleaning visit lasts a minimum of 2-hours and to ensure familiarity and continuity of service, we aim to provide you with the same cleaner for each visit.

Why we are different from other platforms:

  • You have full control of your scheduled cleaning through your own dedicated app.
  • Our service is Free of charge, which means that there are no expensive agency fees to pay. You just pay your cleaner’s hourly rate.
  • You and your cleaner can communicate easily through the Your Help Hub app.
  • Our app alerts you whenever your cleaner arrives at / leaves your property, so you know exactly how long they spent on your cleaning job.
  • This ensures that your cleaner completes their allocated hours, so you know you are paying your cleaner the right amount for the work they've done.

After your cleaning job is complete, you can pay your cleaner at the end of the week or at the end of the month - whichever suits you both best.

If your cleaner is on holiday or unwell - or if you feel that you and your cleaner are not communicating effectively - that’s not a problem! We can arrange a temporary replacement or allocate new cleaner to your job.

We have a great team of registered self-employed cleaners based on Birmingham and each are DBS and ID checked

How it works

Enter your postcode 1

Enter your postcode

This helps us find local cleaners in your area

Choose the help you need 2

Choose the help you need

Whether that's regular cleaning or a one-off job

Choose your cleaning hours 3

Choose your cleaning hours

So you're in control of your budget

We source the best cleaner for you! 4

We source the best cleaner for you!

Once you approve our recommendation, your cleaning job is ready to go

Extras

Your Help Hub can also provide oven cleans. This is charged for separately from the regular cleaning. When you generate your online quote, click on the relevant extra task(s) and your quote will allow for the extra work involved.

If you’re away at any time, your cleaner can look after your pets and check that everything at home is in order so that you aren't concerned while you're on holiday. 

These are our standard domestic cleaning tasks, but remember: we can tailor our service to meet your needs... just call us on Birmingham number 0121 411 0520 to discuss what you need.

Our aim is to provide the same cleaner for regular customers to ensure continuity of service

Services

Great App

Rachael

Very good customer service. I love the App I was a bit reluctant at first but the online videos and help on the App was brilliant. Takes time getting used to but it excellent as I can choose which jobs I would like to do around my family.

They have been absolutely amazing

Dannika

I don't know where to start my best friend came out of hospital with major surgery and I couldn't help as I was working full time. They have been absolutely amazing they washed up, did shopping, cleaned the house, made beds, prepared food. I just want to say thank you so much for your help. The lady was only suppose to be there temporary until she got well, but my friend decided to continue with the service.

FAQs

Domestic cleaning in Birmingham

Q: What are your cleaners’ working hours?

The standard hours are 8:00 until 17:00, Monday to Friday. We often clean commercial properties in the evenings but if required we can try to arrange your cleaning for outside of these times.

Q: Will I have the same cleaner every visit?

Once you have agreed on a cleaner, they remain your dedicated cleaner unless they are either on holiday or sick. You will have the choice to contact the office through your online account or client App to request temporary cover.

Q: Can I contact my cleaner?

Yes — through your client app you will be able to leave messengers for your cleaner.

Q: How long will it take to allocate me a cleaner?

Usually within 72 hours— depending on the availability in your area.

Q: Do the cleaners bring products and equipment or do we need to provide our own?

Our contract cleaners, who provide deep cleans, provide all necessary products and equipment at no extra cost.

For regular cleans, you provide the necessary products and equipment. If you need the cleaner to provide these, you will be charged an additional fee based on the cleaner’s hourly rate.


Q: What if I do not get on with my cleaner?

We do our very best to match you up with the right domestic cleaner. However, we do understand that people have different personalities, and you may clash. If this does happen, you may feel awkward trying to tell your cleaner. Don’t worry — simply send us a message through your online account or client App requesting a replacement. It is very important to let us know why you decided on this action, so that we can find you the perfect match the next time.

Q: Can I leave a key with my cleaner?

You may elect to provide your cleaner with a key to your property, enabling them to work while you are out. Download and print a key acceptance form, on your online account, and ask your cleaner to complete and sign it.

Q: What if my cleaner cannot make it, or is sick?

Just send us a message through your app or call the office, and we will do all we can to provide you with a cover cleaner.

Q: Can I specify the day the cleaner comes?

On your enquiry form, you will be able to specify the day, and time, your cleaner arrives.

Q: Do you have a minimum length of visit?

Yes — there is a minimum two-hour contract.

Q: Do I need to be home for the first visit?

We strongly recommend that you are home for the first clean to show your cleaner around. This means that you can pass on any special instructions, like alarm codes or locking up procedures.

Q: Are your cleaners vetted?

Yes —  all contractors registered on our platform are fully vetted and are DBS, ID, and reference checked.

Q: Are you insured?

Yes — our public liability insurance is up to the value of £10,000,000.

Q: Do I get locked into a contract?

You are not tied into any contract.

Q: Do you clean ovens?

Yes, we do. This is charged for separately from our regular cleaning prices. Please discuss this with your cleaner.

Q: Do I need to pay for parking?

Parking charges are at extra cost. If you have access to a parking permit, please offer it to your cleaner for the duration of their visit or reimburse their parking costs when you pay them.

Q: Is it a problem if I have pets in the house?

When you are booking, please indicate this on the form. Our system will then only match you up with cleaners who are comfortable working around pets.

Special instructions can be sent through your app to your cleaner, these might include making sure all windows and doors are kept closed, or letting your cleaner know that your dog is scared of the hoover..

Find your cleaner...

Are you a cleaner or tradesperson? Looking for work?

Register here